Q. How quickly is my product shipped?
Please allow 1 – 3 business days for your order to be processed, packaged and shipped.
Q. Do you ship to the United States?
With a US base in Florida, we can ship to anywhere in the continental USA. Please inquire for details on US orders.
Q. What is your return policy?
Our return policy is simple. No cash refunds, however we are pleased to accept the return of product for credit towards another purchase, within 14 days of receipt of product.
Equipment being returned must be in the condition it was received, i.e. original packaging and labels, sellable and unused. Please email us requesting a return on an item, the reason for the return and to receive specific return instructions from us.
Note: The refund amount is less the original shipping and handling fee. For return to Premium Pickleball, the customer is responsible for all shipping charges on returns.
Q. Do you sponsor tournaments and events?
You bet we do! Just contact us – we would love to be part of your event. Ask us what we can do for you.
Q. Do you offer club or association discounts?
We work very closely with any organization that strives to promote the sport of Pickleball. We pride ourselves on being competitive in our pricing and offer great discounts to groups based on quantity purchased. Please contact us for details.